Refund policy

Return and Refund Policy

Important Notice: Customers are required to review this Return Policy in full prior to submitting a return request. By requesting a return, you confirm that you understand and agree to all applicable terms, conditions, and requirements outlined herein.

 

Scope

This Return and Refund Policy outlines the terms and conditions for returns, refunds, and related requests for orders placed directly with PowerGo Motorsport. It explains the standards and procedures for evaluating and processing various types of return situations. This policy applies exclusively to direct purchases, unless governed by separate warranty or product-specific terms.

 

Return Authorization

All returns must be approved in advance by PowerGo Motorsport.

  • Customers must contact us at emails@powergomotorsport.com to request a Return Merchandise Authorization (RMA) before returning any item.

  • Return requests must include:

    • Order number
    • Full shipping address
    • Product name
    • Reason for return
    • Clear photos or videos (required for any claimed issue)

  • RMA approvals are:

    • Item-specific and quantity-specific
    • Valid only for the approved return request

  • Returns sent without an approved RMA will be refused and returned to the sender.

  • Items that do not match the approved RMA (including incorrect products or quantities) will be refused and excluded from refund.

Customers must follow all return instructions provided with the RMA.

  • Failure to follow instructions may result in delays, deductions, or rejection of the return.

  • The RMA number must be clearly printed or hand-written on a separate piece of paper and attached to the outside of the package.

    • Do NOT write directly on the package. Otherwise, the package will be deemed damaged, and the return will be subject to a processing fee for damaged packaging.

PowerGo Motorsport reserves the right to deny any return request that:

  • Does not meet the requirements outlined in this policy
  • Lacks sufficient supporting information (such as photos)
  • Falls outside the applicable return eligibility conditions

 

Return Eligibility and Timeframes

All return requests are subject to eligibility requirements and time limits based on the type of issue reported. Customers must submit requests within the specified timeframes and meet the applicable conditions for approval. The time period begins on the date the order is marked as delivered, as shown in the shipping carrier's issued proof of delivery or the tracking history on their official tracking webpage. Requests that fall outside these requirements may be denied.

1. New & Unused items (buyer's remorse / no longer needed)

  • Definition - products that have not been installed, used, or modified in any way, and remain in their original condition as received.

  • Return request must be submitted within 60 days of delivery.

  • Item must be:

    • Unused and uninstalled
    • In original packaging
    • Complete with all parts, hardware, and accessories

  • Returns showing any signs of installation, use, or modification will not qualify for the restocking fee exemption applicable to this category as defined in the Restocking Fees section.

2. Incorrect, Damaged Items or Missing Parts

  • Definitions:

    • Incorrect items - products that do not match the order placed, including wrong parts, or items that differ from the product specified in the order confirmation.
    • Damaged items - products that are received in a physically damaged condition, including damage caused during shipping or handling prior to delivery.
    • Missing Parts - products that are delivered incomplete, with one or more components, hardware, or accessories absent from the package compared to what is included with the product.

  • Must be reported within 30 days of delivery

  • Customer must provide visual evidence to support their claim:

    • For incorrect items:

      • A full-view photo showing the product and the supplied accessories in the condition they were received
      • An image of all the included parts, downloaded from the product's image gallery, with marks indicating the incorrect parts.
      • A photo showing the tracking number and shipping address on the shipping label

    • For damaged items:

      • A full-view photo showing the product and the supplied accessories in the condition they were received
      • Close-up photos showing the damaged area(s)
      • A photo showing the tracking number and shipping address on the shipping label
      • A photo showing the entire shipping box with the damaged area(s)

    • For missing parts items:

      • A full-view photo showing the product and the supplied accessories in the condition they were received
      • An image of all the included parts, downloaded from the product's image gallery, with marks indicating the parts that were missing when the order was received.
      • A photo showing the tracking number and shipping address on the shipping label

  • The following situations may result in the denial of the claim:

    • Failure to report the issue within the specific timeframe
    • Failure to submit the required visual evidence

  • Return requests for quality-related issues must be submitted within 60 days of delivery.

  • This category includes:

    • Not as described - products that materially differ from the specifications, features, or description provided in the product listing at the time of purchase.
    • Fitment issues - products that do not properly fit the specified vehicle application as stated in the product listing when installed under normal conditions.
    • Defective - products that fail to function as intended due to manufacturing or material defects under normal use and installation conditions.

  • Customer must provide:

    • A clear description of the issue
    • Visual evidence, such as photos and videos, that demonstrates the described problem
    • Any additional information deemed necessary to identify and evaluate the issue

  • For fitment-related claims:

    • The required evidence also includes the year, make, model, and engine of the vehicle, in addition to the evidence listed above.
    • Customers are responsible for verifying vehicle compatibility before purchase.
    • Claims based on incorrect vehicle selection or unverified compatibility will be denied.

  • Condition requirements:

    • Items must NOT show any signs of improper installation, misuse, modification, or damage.
    • Returns may be rejected if the product condition prevents proper inspection or verification.

Approval of a return is subject to review of the provided evidence. PowerGo Motorsport reserves the right to:

  • Determine whether an issue qualifies under any of the categories
  • Decide if the provided evidence is sufficient to support the claim
  • Deny any claims that cannot be verified

 

Return Shipping

1. Return Shipping Responsibility

  • Customers are responsible for return shipping costs unless the return is due to:

    • Incorrect item shipped
    • Verified damage during transit
    • Approved quality-related issue

  • Original shipping charges are non-refundable unless the return is due to our error.

2. Returned Item Condition Requirements

  • Customers are responsible for ensuring that:

    • The returned items are free from signs of installation or use, including but not limited to tool marks, bolt impressions, scratches, or heat exposure.
    • All original components, hardware, and accessories must be included.
    • Returned items must match the original product shipped; altered, substituted, or mismatched items are not acceptable.

  • For approved fitment-related return requests, minor signs of installation may be acceptable for the purpose of verifying compatibility.

    • Acceptable signs may include:

      • Light bolt marks or test-fitting impressions

    • Unacceptable signs include, but are not limited to:

      • Extended use, heat exposure, or operation under load
      • Damage resulting from forced or improper installation

    • PowerGo Motorsport reserves the right to determine whether the condition of the returned item is consistent with a reasonable test fit. Returns that exceed this standard may be rejected or subject to deductions.

3. Shipping and Packaging Requirements

  • Returned items must be properly packaged to prevent damage during transit.
  • Returns must ship using a trackable shipping service.

PowerGo Motorsport reserves the right, at its sole discretion, to determine whether a returned item meets the required condition and packaging standards upon inspection, and to apply any applicable deductions or deny the return accordingly.

 

Restocking Fees

Restocking fees help cover the costs associated with processing returns, including inspection, handling, repackaging, and inventory management. These costs allow us to maintain competitive pricing across our products.

Restocking fees may apply in the following situations:

  • Returns where the item requires:

    • Inspection
    • Repackaging
    • Cleaning or reconditioning

  • Returns that do not meet original packaging or condition standards, but are still acceptable at our discretion

Returns that qualify under the New & Unused Items category may be exempt from restocking fees, subject to inspection and confirmation that the returned item meets all return condition requirements.

A restocking fee is typically up to 15% of the item price, but the exact amount will be determined after the returned item is received and inspected. If a returned item is found to be in a condition that does not meet our standards, additional deductions may apply. This includes, but is not limited to:

  • Damage to the product
  • Signs of use or installation beyond acceptable limits
  • Materially modified items
  • Missing parts, hardware, or accessories
  • Damaged, incomplete, or missing original packaging

PowerGo Motorsport reserves the right to apply, adjust, or waive restocking fees based on the circumstances of the return.

 

Refund Policy

Refunds are issued only after the returned item is received and inspected.

  • The delivery date of the return is determined by tracking information provided by the shipping carrier on their official website or by proof of delivery.
  • Once the return is delivered, inspection and processing typically take 3-5 business days.
  • After approval, refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.

Refunds are calculated based on the original purchase price of the item and the applicable sales taxes, less any applicable restocking fees, deductions, and non-refundable costs due to improper return handling.

PowerGo Motorsport reserves the right to:

  • Approve or deny refunds based on the condition of the returned item.
  • Adjust the refund amount in accordance with the Return and Refund Policy.
  • Deny refunds for items that do not meet return eligibility requirements.